Frequently asked questions | Faq | All you need to know

Tickets are sold here

No, tickets are only sold online. For the ultimate experience we limited the amount of guests per slot. Due to safety & experience reasons we allow a certain amount of people in the venue.

Can I get a refund on my ticket?

No, we don’t refund tickets. You can change your time slot up to 24 hours ahead of your booking. Please contact support@globalticket.nl.

Why does AMAZE work with time slots?

This is the best way to have the ultimate experience. You can book tickets every 6 minutes in set time slots. If you are too late we will try to get you another slot within one hour. If Amaze is fully booked we cannot provide a slot or refund the tickets. Please be on time!

How many guests join in one timeslot?

The maximum group size is 8 guests. You can also buy a private slot, just for you alone or with 7 friends.

How can I arrange a group booking to AMAZE?

We’d love to help you arrange a booking for your group. Please email info@amaze-amsterdam.nl with the number of people, preferred date and time and contact details and we will get back to you as soon as we can.

How can I rent the location or organise a b2b day?

Please contact us at bruno@amaze-amsterdam.nl

I’m running late for my timeslot

There are multiple options to let us know that you are running late.

I BOUGHT A TICKET VIA AMAZE-AMSTERDAM.NL

1. If you are running late for your show between now and an hour from now, please visit this the following website page to connect yourself with our service team: https://amaze-amsterdam.nl/customer-service-chat/ ‎

2. If you are running late for more than 1 hour too late for your show. Please note that AMAZE is mostly sold out every day it is open. Therefor we cannot guarantee a rescheduled visit within a day. Rescheduling to another day later this week is mostly possible. To chance your order please visit: https://tickets.amaze-amsterdam.nl/en/self-service/date

I BOUGHT A TICKET VIA A RESELLER

If you are running late for your show and bought your tickets via Get your guide, Tiqets, Booking.com, Musement, GVB, Gocity, ANWB, Priotickets or Headout please visit this page to connect with them: https://amaze-amsterdam.nl/resellers-partners/

I would like to reschedule my order

There are multiple options to reschedule your order.

I BOUGHT A TICKET VIA AMAZE-AMSTERDAM.NL

You would like to reschedule today’s visit to AMAZE. Please note that AMAZE is mostly sold out every day it is open. Therefor we cannot guarantee a rescheduled visit within a day. Rescheduling to another day later this week is mostly possible. To chance your order please visit https://tickets.amaze-amsterdam.nl/en/self-service/date

I BOUGHT A TICKET VIA A RESELLER

I lost all information regarding my order

Please send an email to support@globalticket.nl

Can I enter AMAZE if I have epilepsy?

AMAZE contains strong light & laser effects, loud sounds, smoke and flashing video images which may not be suitable for people with epilepsy.

Is AMAZE suitable for children?

We strongly advise a minimum age of 10 years old. Please be advised AMAZE uses strong light and laser effects, loud audio and explicit/strong images. Children must be accompanied by adults at al times.

Is AMAZE accessible for wheelchairs?

Yes, AMAZE is accessible for wheelchairs. AMAZE wonders through a 3.000sqm building with several elevations. Personal guidance is advised and is free of charge. Purchasing one entrance ticket is sufficient.

Are children allowed to visit AMAZE?

Yes, Children from 6+ years of age can join AMAZE. You can ask for free hearing protection at the door. They will need to have a Youth ticket to get in which can be bought via https://tickets.amaze-amsterdam.nl/

Pregnancy

It is possible to enter when you are pregnant, how ever if you don’t feel comfortable with dark spaces an a lot of lights and sounds we advice you not to take part in our experience.

How long does it take to experience AMAZE?

Approximately 1+ hour.

How many rooms can I expect?

AMAZE offers a trip through 7 interactive immersive rooms.

Can I use a locker at AMAZE?

Yes, we offer lockers for free.

Does AMAZE offer free wifi?

Yes we do.

Can I bring my dog to AMAZE?

No, we do not allow dogs, unless they are Guide Dogs.

Staff & Performers

Please follow the instructions of our staff or performers at all times. If you have any questions please ask them as well.

I need to know how to get to you

AMAZE is easy to reach by car, bicycle or public transport as it is very close to the highway, the city center of Amsterdam and a 5-minute walk of the closest metro station. We have clearly listed all possibilities at amaze-amsterdam.nl/plan-your-visit

Is it allowed to film or take photos

Hi, yes with a mobile phone it’s allowed to film and take pictures. Professional filming or photo-gear is not allowed.

They’ve taking a picture of me in AMAZE – All information

When one of our actors has made a picture of you, find them here https://amaze.gophoto.pro/ . Make a selfie of yourself and the system does the rest.

If you have forgotten your bought photo souvenirs, please email us a info@amaze-amsterdam.nl

Covid-19 Measures

AMAZE operates accordingly to Dutch government regulations. Please see the measures below:
• You will be asked to disinfect your hands upon arrival.
• All touchpoint will be cleaned frequently.
• We have reduced the capacity of visitors per time slot so you can keep your distance from other visitors. Our staff can and may ask you to wait in order to facilitate crowd management.
• Please keep your distance at all times from other visitors and staff.
• If you have any symptoms of Covid-19, we ask you to stay home and reschedule your visit.
• If you belong to a risk group we advise you to book your ticket in morning timeslots of weekdays.
• Please follow the instructions displayed clearly within the museum and given by our museum staff, so we can create a safe environment for everyone.

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